Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect information when you:

• visit loopnurture.com
• use our web app, APIs, or related services (the “Service”)
• communicate with us (email, forms, support, etc.)

It applies to visitors, customers, and recipients of user-initiated messages sent through the Service.

You provide:

• Account details: name, email address, password, organization
• Billing details: payment method, billing address (processed by PCI-compliant providers; we do not store full card numbers)
• Content you create or upload: prompts, email text, templates, files, and other assets
• Contacts you provide for user-initiated sending (e.g., names and email addresses)
• Communications: support requests, feedback, survey responses

Collected automatically:

• Usage and device data: pages viewed, features used, IP address, timestamps, browser/OS, language, referrer, and crash or performance logs
• Cookies and similar technologies as described in our Cookie Policy

From third parties:

• Integrations you connect (e.g., analytics, email or CRM tools)
• Public sources and service providers used for fraud, abuse, or deliverability checks

We do not intentionally collect sensitive categories of data (such as government ID numbers, precise geolocation, health or biometric information). Please do not upload such data.

We use the information we collect to:

• Provide, operate, and maintain the Service (including AI-based content generation and user-initiated email delivery)
• Improve and develop the Service, including troubleshooting and analytics
• Maintain safety, security, and integrity (fraud detection, abuse prevention, rate limiting)
• Communicate with you about your account, updates, and support requests
• Comply with legal, accounting, and tax obligations
• Where permitted, send you marketing communications about our own services (you can opt out at any time)

We may use aggregated and de-identified information for product research and analytics.

Where GDPR or UK GDPR applies, our legal bases for processing may include:

• Performance of a contract (to provide the Service)
• Our legitimate interests (e.g., improving and securing the Service)
• Consent (e.g., certain cookies or marketing communications)
• Compliance with legal obligations

We share personal information with:

• Service providers and contractors that process data on our behalf (hosting, storage, payments, analytics, email and logging services)
• Integrations you authorize, but only as needed to provide the integration
• Professional advisers (lawyers, accountants) under confidentiality obligations
• Authorities or third parties, if required by law or to protect our rights, safety, or property
• Successors or affiliates in connection with a merger, acquisition, financing, or similar transaction, subject to appropriate safeguards

We do not sell your personal information or “share” it for cross-context behavioral advertising.

We may process and store information in countries other than your own.
When data protection laws require it, we use appropriate safeguards (such as standard contractual clauses) to protect personal information transferred internationally.

We keep personal information only for as long as necessary to:

• provide and maintain the Service
• comply with legal and accounting obligations
• resolve disputes and enforce our agreements

You may request deletion of your account or certain data, and we will act in accordance with our retention obligations and applicable law.

Depending on where you live, you may have rights to:

• access and obtain a copy of your personal information
• correct inaccurate or incomplete data
• request deletion of your personal information
• restrict or object to certain processing
• receive your data in a portable format
• opt out of marketing communications

To exercise these rights, contact us at contact@loopnurture.com.
We may need to verify your identity before responding.

We support compliance with applicable anti-spam and marketing laws such as CAN-SPAM (U.S.) and CASL (Canada).
We may send service-related or informational emails about our own product (e.g., feature updates, support notices). Where legally required, such communications will include clear sender identification and an unsubscribe mechanism.
Messages transmitted through the Service on behalf of customers are sent via third-party email delivery services (e.g., SendGrid). Customers are the legal senders and are fully responsible for:

• compliance with applicable laws
• content of messages they create
• obtaining necessary consent from recipients

Essential transactional communications — such as password resets, security alerts, or billing notices — may still be sent even if you opt out of marketing communications.

We use administrative, technical, and organizational measures to protect personal information, including encryption in transit, access controls, and monitoring.
However, no method of transmission or storage is completely secure.
You are responsible for using strong passwords and keeping your account credentials confidential.

The Service is not directed to children under 13, and we do not knowingly collect personal data from children under 13.
If you believe a child has provided personal information to us, please contact us so we can delete it.

Our website and Service may contain links to third-party websites, apps, or services.
Their privacy practices are governed by their own policies, and we are not responsible for them.

Purchases of paid plans may be canceled for a full refund within 14 days from the original transaction or renewal date, without providing a reason, provided that:

• you have complied with our Terms of Service, and the Service has not been materially misused or abused.

Refund requests submitted after the 14-day period may not be eligible. Approved refunds are returned to the original payment method.
To request a refund, please contact us at contact@loopnurture.com and include your account email and payment reference.
(For more detail, see the “Refunds & Cancellation” section of our Terms of Service.)

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest version.
If we make material changes, we will provide notice via the Service or by email.

If you have questions, concerns, or requests regarding this Policy, please contact:

• Questions or privacy requests:
  📧 contact@loopnurture.com
• 📍 Tang Growth Studio — (legally registered in China as 北京唐朝增长咨询工作室（个体工商户）)